How do I return an item?

Return Policy

Your satisfaction is our primary goal. All products have a 45-Day, 100% Guarantee. If for any reason you are dissatisfied with any of the products purchased at Age Defying Secrets, you may return the unused portion of a product for a full refund less S&H. We do not offer exchanges, once a products leaves our facility we can not bring it back to resale. All canceled orders will be charged a 1.90% to 3.49% cancellation fee, depending on the quantity..

To qualify you must return the unused portion of your item(s) (we do not provide return labels), within 45 days of receipt of your order. We need to have the package in our facility before the 45 days in order to accept the return.

Please Note

We have a NO refund policy on bulk orders. Before you order wholesale/bulk, purchase a 1oz jar and try it to be sure you're satisfied.

If you have any questions or concerns regarding a return contact Customer Service at 417-621-0345, Monday through Friday, 8AM - 5PM CST Please follow the instructions below carefully before returning items.

Returns

Notify us of your return via e-mail at sarah@agedefying-secrets.com or via phone by calling us at 417-621-0345, Monday through Friday, 8AM-5PM CST.

Use a trackable and or insured shipping method as we can not be responsible for lost return shipments. Be sure to retain a copy of the invoice for your records. For your protection and to ensure prompt delivery, we recommend you send your return via UPS or insured Parcel Post. Return shipping fees are not refundable.

Mail your return to:

Age Defying Secrets
4709 W. Basswood Lane
Joplin, MO. 64801

Your return will be processed promptly upon its arrival. Business days are Monday-Friday, excluding federal holidays within the United States. Returns will be processed within five business days of receipt and a refund will be issued.

Damaged Items

When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please contact us immediately at 1-417-621-0345.

Please provide your order number along with your email address and phone number for fastest service. To assure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier. We recommend you record a picture/image of the damage.